BRINGING TOGETHER CONSUMERS AND THEIR UTILITY COMPANIES.
THE VOICE OPPORTUNITY
RECONCEIVING THE RELATIONSHIP BETWEEN CONSUMERS AND THEIR UTILITY COMPANIES.
Utility companies want to connect with their customers on a more personal level. They tasked Magic + Co. with finding a way to create productive, enjoyable voice experiences that would strengthen their relationship with consumers.
Magic + Co. fused ConEd’s data with our user-interface design know-how to create an Amazon Alexa and Google Home skill that is radically-customized to each individual consumer’s home. The resulting skill offers specific tips, news and advice to help users save money on their individual energy bill, right down to the leakage from their windows. It also allows users to pay their bills via voice, while issuing notifications to inform users how much money they have saved. By game-ifying the bill-paying process, this skill builds a friendly rapport between customer and utility company while positively affecting both parties’ bottom lines.